Paying by EFT/ACH
EFT/ACH lets you pay invoices straight from your bank in either currency, no card needed. Setup is a one-time request to our team for our banking details, then you send each payment yourself.
- Available with Credit Terms. Because a transfer arrives after you send it, EFT/ACH is available once your account is on Credit Terms. Not yet? Pay by credit card, or Canadian Direct Debit for CAD, so we can capture payment at booking.
- You send each payment. You push the transfer from your bank per invoice, so there's no recurring transfer and your banking details stay private.
- One-time setup. Request our banking details once. They work for every future transfer.
- Timing. Transfers typically land about one business day after you send them. Interac eTransfers are often faster.
- No processing fees. We never pass processing fees on to you.
- ACH (USD). For invoices billed in US dollars, sent from your US bank account using our banking details.
- EFT (CAD). For invoices billed in Canadian dollars, sent bank to bank from your Canadian bank using our banking details.
- Interac eTransfer (CAD). Another way to pay CAD invoices, sent to our email from a Canadian bank. Most banks cap Interac transfers at around CAD 3,000 each, with higher daily or weekly limits, and the exact amounts vary by bank.
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Request our banking details
Contact our support team by email at support@freightsimple.com or live chat. Let them know whether you're paying in USD or CAD and they will send you the right banking details.
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Send the payment from your bank
Send an ACH transfer for a USD invoice, or an EFT or Interac eTransfer for a CAD invoice, using the details our team sent you.
Include a memo. Add the invoice number or shipment reference in the transfer notes. This helps our team apply the payment to the right invoice.
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Mark the invoice as paid
Once you've sent the transfer, go to Financial → Make Payments in your FreightSimple dashboard. Select the invoices you just paid and follow the prompts to mark them as paid. This immediately updates your account on our side.
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Send a remittance advice (optional)
If you marked the invoices as paid, no further action is needed. To help our team match the payment faster, especially when paying multiple invoices in one transfer, email a remittance advice to billing@freightsimple.com with your company name, the invoice numbers, payment amount, and date of transfer.
- Best for: Paying from your bank without a card on file, once you're on Credit Terms.
- Not for: Paying at booking (use credit card, or Canadian Direct Debit for automatic CAD), or accounts not yet on Credit Terms.
What's the difference between EFT and Interac eTransfer?
Both move CAD from your bank to ours. An EFT goes to our banking details and suits larger bank-to-bank transfers. An Interac eTransfer goes to our email, where your bank may set a per-transaction limit. Either works for most invoices, so pick what your bank offers and what suits the amount.
What if my Interac limit is lower than my invoice?
Send the payment as a regular EFT instead (most banks let you choose), or split it across multiple Interac transfers. Splitting is fine on our side. To help us match the transfers, reference the invoice numbers or send a quick remittance advice to billing@freightsimple.com.
Can I pay multiple invoices in one transfer?
Yes. Send a single transfer covering multiple invoices and select all of them in Make Payments. Sending a remittance advice with the invoice numbers helps us match the payment faster.
Can I pay by wire transfer instead?
We don't accept wire transfers. If you have a specific situation that requires one, contact our team at support@freightsimple.com and we'll look into it.