Change pickup and delivery contact

Need to update who the carrier reaches for pickup or delivery? You can change the contact yourself, even after booking. Here's how.

How to change a contact

1. Open your shipment details

   Log in to your FreightSimple account, find the shipment you want to update, and scroll to the Pickup/Delivery Contacts section.

2. Click "Change Contact"

   Select Change Contact to edit the existing contact or add a new one.

3. Update or add a contact

   Enter the updated contact information, or add a new contact, then click Save to apply the changes.

4. Get your confirmation

   You'll receive an email confirming the change once the carrier has processed it.

Good to know

• Timeframe. Contact changes can only be made within one week of your original pickup date.
• Need help? If you need to make a change outside that window, email support@freightsimple.com and we'll sort it out with you.