Who to contact
We want you to get the right help fast. Pick the option that matches what you need, and write to the team that handles it.
Shipment & general support
support@freightsimple.comWhat they help with
- Updating, changing, or cancelling shipments
- Questions about quotes
- Tracking, pickup issues, and delivery updates
- General platform guidance
Billing & account support
billing@freightsimple.comWhat they help with
- Invoicing questions
- Account and credit inquiries
- Payment methods
- Charge reviews and billing clarifications
Claims support
claims@freightsimple.comWhat they help with
- Damaged or lost freight claims
- Carrier liability and insurance guidance
- Documentation support
- Open claim status updates
Need an answer right now?
For tracking and instant quote updates, your FreightSimple dashboard is the fastest tool, available 24/7. And our live chat goes to real people, never a bot. Look for it at the bottom-right of any page.
Prefer to call? CA +1 (604) 200-2500 · US +1 (309) 300-9798