Managing Customs Brokers
You likely only use a few customs brokers for your freight - perhaps one for freight entering Canada and another entering the United States.
To save you time when booking shipments and help avoid mistakes, you can save the brokers you use in the "Customs Broker" section under the "Manage Company" tab.
We don’t allow self-clearing. All shipments must be processed through a licensed customs broker.
You can access this through the top menu:
Once you are in the Customs Brokers section, you can see the customs brokers you currently have saved
You can also click on the + button to add a new one
You can set a customs broker as preferred for All Shipments, USA Pickups, or Canada Pickups, modify the details, or delete it from the three dot menu
