Change Broker Information
If you need to update your customs broker information after you've booked a shipment, you can easily make changes within the FreightSimple platform. Follow the steps below to modify your broker details:
How to Modify Broker Information
- Access Your Shipment Details:
Log in to your FreightSimple account, click on the shipment in question, and scroll down to the Customs Broker section. - Click “Change Broker”:
Under the Customs Broker section, select the “Change Broker” option. - Update Your Broker Information:
Enter the updated broker details as needed. Once you've made your changes, click Done to save the updates. - Confirmation Notification:
After submitting your updated information, you will receive an email confirming the changes with the carrier.
We don’t allow self-clearing. All shipments must be processed through a licensed customs broker.
Important Notes
- Timeframe for Changes: Broker modifications can only be made within one week of your original pickup date.
- Need Assistance?: If you need to make changes outside of this timeframe, please contact us at support@freightsimple.com, and our team will assist you.
Updating your customs broker information is quick and easy—keeping your shipment on track!