Change broker information

Need to update your customs broker after booking? You can change your broker details yourself in the FreightSimple platform. Here's how.

How to change your broker

1. Open your shipment details

   Log in to your FreightSimple account, click the shipment you want to update, and scroll to the Customs Broker section.

2. Click "Change Broker"

   Under the Customs Broker section, select Change Broker.

3. Update your broker details

   Enter the updated broker information, then click Done to save.

4. Get your confirmation

   You'll receive an email confirming the change once the carrier has processed it.

Good to know

• Timeframe. Broker changes can only be made within one week of your original pickup date.
• Need help? If you need to make a change outside that window, email support@freightsimple.com and we'll sort it out with you.