Customs broker details
If you are shipping freight across the US-Canadian border, you must enter your customs broker details.
When you'll see this step
You'll see the customs broker step when we don't already have a broker to fill in for you, usually the first time you book a cross-border shipment. The details you enter here are saved to your company, so next time we fill them in automatically and skip this step.
If you've already saved a broker (or set a preferred one), you won't see this step at all, the broker is filled in for you and shown on your review screen, where you can still change it. See Your preferred broker.
Why we need this
The carrier will use this information to handle pre-clearance. Pre-clearance is essential to keep your shipment moving on-time.
Incorrect information might lead to a delay in the carrier contacting the broker, a delay in clearance, and ultimately a delay in delivery.
Choosing a broker
If your freight is picked up close to a border, and you want it to move across the border that evening, we recommend you work with a broker who can clear freight in the evening.
A good customs broker is fundamental in ensuring a successful cross-border shipment. If you would like our suggestions for trusted customs brokers, reach out to our team via Live Chat or email support@freightsimple.com
Customs clearance is your responsibility as the booker. We handle document relay and status tracking only. Self-clearing is not supported, attempts to self-clear will likely incur additional fees you’ll be liable for.
Learn more about Cross-Border Shipping and your Customs Brokers options.
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