Inside pickup and delivery

Standard freight delivery is curb-to-curb, meaning the truck driver delivers the freight to the loading dock, side of the road, or the end of the driveway. When a shipper requests inside services, the driver goes past the receiving door of the business to pick up or drop off the freight.

Not available for residential locations

Inside pickup and delivery is a business-location service, and cannot be selected when the pickup or delivery location type is Residential. It is not a white-glove service. Drivers will not take freight inside a home for delivery, and they will not enter a home to pick it up, so we no longer offer the option at a residence. It is greyed out on residential locations when you request quotes, and a request for it through our API is rejected.

If freight needs to be moved into a home, that is a white-glove or final-mile move rather than LTL freight. Chat with us and we can talk through the options.

What it includes

Before choosing inside pickup or delivery as an accessorial, it is important to know what this service does and does not include. Each carrier may also have their own procedures for inside delivery during the COVID-19 pandemic.

Business pickup and delivery

If picking up or delivering from or to a business, inside service generally means the shipment will be picked up from or left inside the door of the business. The carrier will typically bring the freight a few feet inside the main entrance when delivering. If the freight needs to be picked up or delivered to the interior of the building, up a staircase, or up an elevator, the pickup or delivery charge may increase.

Drivers will not break down freight to move it through doors. If your freight is larger than the entryway, a driver will have to leave it outside. Drivers will also not perform “extraordinary” functions, including picking up or delivering up long or difficult drives, or attempting to pick up or deliver in any area that is unsafe for them or their normal equipment, such as a narrow hallway or steep stairs. It is important to account for this ahead of time, or risk incurring additional fees.