Additional charges
As long as the details you provide when requesting a quote are accurate, the price you see is the final price you pay. Sometimes things turn out to be different, which can lead to an additional charge.
- The weight was heavier than described.
- The dimensions were larger than described.
- There were more units than originally stated.
- The pickup or delivery locations differed from the quote.
- Different or additional services were needed at pickup or delivery.
- The product shipped was different from what was quoted.
Accuracy at quote time is essential. Select the correct location types for pickup and delivery, along with any special services they need. For example, a residential delivery will almost always require a lift gate.
If an additional charge comes from a request you make yourself, we'll tell you about the charge when you make the request.
Sometimes a charge comes from something that happens during transit. When we become aware of it, we'll let you know as soon as possible.
If you believe a charge is wrong, our team will work on your behalf to challenge it with the carrier. Challenging a charge successfully usually depends on you providing extra documentation about your shipment or locations, and we'll help you with that.
Good to know. If we don't hear back from you within seven days, the additional charge is applied automatically. FreightSimple may issue an additional charge up to 30 days after the shipment was delivered. In the event of a dispute, FreightSimple's decision is final.