Weight reports and inspections

When you enter details for your shipment, you are asked to specify the dimensions of your freight. It is very important to enter accurate information.

How inspections happen

Carrier terminals have various devices that can measure the actual weight and dimensions of a shipment. If the carrier inspects your shipment, it will produce a weight report. FreightSimple automatically receives these and makes them available on your dashboard.

What a weight report can challenge

While it is called a weight report, it might actually challenge a number of things:

• The weight of the shipment
• The number of handling units in the shipment
• The dimensions of any of the handling units
• The actual commodity being transported (suggesting an NMFC code is incorrect)

If a report affects your price

If the weight report indicates a significant change, that may affect the price for your shipment, and our team will reach out to you. If you realize that you shipped something different from the details you entered, you can open a live chat or email support@freightsimple.com and the team will help you find the best solution.

Disputing a weight report

If you believe the weight report was issued erroneously, our team can work with you to provide the documentation needed to reverse it. We may ask for one or more of the supporting documents below:

• Packing slip or invoice. Must include a breakdown of the items that were shipped and a description of those items.
• Manufacturer's specification sheets. Written information on a piece of paper is not considered a spec sheet.
• Website. A page that shows how much the product weighs or measures.
• Catalog page. A listing that shows the weights.